Show the current job and vehicle history
Let the customer see the latest customer-facing job stage, selected workshop updates, their vehicles, published service history and relevant invoices.
Opening Workshop HQ
Loading your workspace…
Workshop customer portal and approvals
Let customers see the job, understand the evidence and decide with confidence.
Workshop HQ gives each motorist a private, branded view of their vehicles, current customer-facing job stage, service history, inspection results, measurements, photos, video and recommended work. They can approve, decline or ask a question while the workshop retains the response against the repair order.
Why it matters
A customer should not have to approve a repair they cannot see or understand.
A verbal description asks the motorist to trust a technical finding they cannot see, while loose photos and message threads make the explanation inconsistent. The Workshop HQ portal turns the latest job stage, structured report, measurement, visual evidence, recommendation, price and customer decision into one clear story.
Present a consistent visual report
Show a checksheet matched to the job type, with grouped results, notes, measurements, photos, item video and a wider walkthrough.
Group related recommendations
Present work in understandable packages so the customer can make a clear decision rather than interpret disconnected line items.
Record decisions and questions
Capture approve or decline responses, confirmation and timing, while customer questions return to the workshop with the job context attached.
How it works
A clear path through the workshop day.
- 1
Record the finding properly
Use the job-matched checksheet to record the result, measurement, explanation, photo or video and recommended action.
- 2
Share one clear private portal
Give the customer a branded link containing the current job stage, visual report, recommendations, price and decision options.
- 3
Continue from an informed decision
Return approvals, declines and questions to the repair order and retain the context as the job moves to completion and invoice.
Practical outcomes
What this improves in a real workshop.
- A more transparent and professional customer experience
- Fewer status calls and scattered photo or message threads
- Clearer decisions based on understandable visual evidence
- A documented response and retained vehicle service story
Questions from workshops
Customer approvals FAQ
Do customers need a Workshop HQ account?
No. The customer uses the private expiring portal link provided by the workshop to review their current job, inspection, recommendations and relevant history without a staff login.
Can customers see the current status of their car?
Yes. The portal shows the latest customer-facing job stage and notes the workshop has deliberately made visible. It does not expose private technician notes or every internal control.
Can the workshop customise checksheets for different job types?
Yes. Workshops can configure categories, inspection items, required checks, measurement fields and job-type matching so the customer report fits the work being performed.
Can customers approve only part of the recommended work?
Workshop HQ can present recommendations in groups so customers can approve or decline the relevant work packages rather than respond to one undifferentiated total.
Are approval decisions recorded?
Yes. The portal records the submitted decision and confirmation against the repair order so the workshop retains the context.
Workshop owner guides
Go deeper on the real workflow.
OmniTrax Alternatives Australia: The Best Workshop Software Choice in 2026
OmniTrax combines automotive and tyre editions with built-in accounting claims. Workshop HQ leads where the complete live repair and customer story matters most.
Read the guideAutoFlexx Alternatives Australia: The Best Workshop Software Choice in 2026
AutoFlexx combines very low pricing with Xero, Stripe, inventory, timesheets and QR key tags. Workshop HQ leads where the complete repair and customer story matters most.
Read the guideWorkshop HQ Is Live in Australia: Current Product Status
Workshop HQ is live and available to Australian automotive workshops. This dated product-status record replaces older pre-launch descriptions with current, verifiable facts.
Read the guideKeep exploring
Connected Workshop HQ features
Vehicle inspections
Complete workshop checksheets, record measurements, add photos and video, and turn findings into clear customer recommendations.
Explore vehicle inspectionsWorkshop invoicing
Build workshop invoices from connected repair orders or create standalone counter-sale invoices, with Australian GST calculations and payment records.
Explore workshop invoicingDigital job cards
Keep customer concerns, labour, parts, technician time, checksheets, approvals and invoice details together on one live digital job card.
Explore digital job cardsPut the complete workflow into one workshop system.
Review the plans or ask how Workshop HQ would fit your current process.